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Insights & Analytics
Cross-chatbot dashboard with metrics, trends, and AI-powered knowledge gap detection
Insights & Analytics
The Insights page (/insights) shows aggregated metrics across all your chatbots.
Dashboard Metrics
| Metric | Description |
|---|---|
| Conversations | Total sessions in the period |
| Messages | Total messages sent/received |
| Resolution Rate | Percentage of resolved conversations |
| Avg Response Time | First response time |
| Leads Captured | Leads from all chatbots |
| Open Tickets | Tickets awaiting resolution |
| Active Chatbots | Number of deployed chatbots |
| Daily Visitors | Average visitors per day |
| CSAT Score | Average satisfaction rating |
Period Selection
Switch between 24h, 7 days, 30 days, and 90 days.
Activity Chart
A sparkline showing messages and visits over time. Hover over bars to see daily breakdowns.
Chatbot Comparison
Chatbots ranked by session volume with:
- Color-coded progress bars
- Average response time badges
- Session counts
Knowledge Gap Detection
AI analyzes conversations where your chatbot said "I don't know" and identifies:
- Topics the chatbot can't answer
- Severity ranking (high / medium / low)
- Suggested content to add to the knowledge base
- Example questions users asked
Click Refresh to run a new analysis. Uses GPT-4o-mini to cluster and rank gaps.
API
GET /api/insights?days=7
GET /api/insights/gaps?days=7&chatbotId=optionalLast updated on