Canned Responses

Canned responses are saved replies your team can insert into inbox conversations with a couple of keystrokes — for greetings, refund policies, troubleshooting steps, or anything you type repeatedly.

Creating Canned Responses

1. Go to Settings → Canned Responses
2. Click Add response
3. Fill in:
   • Title — a short label (e.g. "Greeting")
   • Shortcut — what you'll type to insert it (e.g. /greet, /refund)
   • Category — optional grouping
   • Content — the reply text

Using Them in the Inbox

In any inbox conversation, type the shortcut (e.g. /refund) in the reply box — the matching canned response is inserted, ready to edit before sending.

Example Set

Keep responses short and personal — canned text works best as a starting point you tweak per conversation, not a wall of boilerplate.