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CSAT Scoring
Measure customer satisfaction with post-conversation ratings
CSAT Scoring
Collect customer satisfaction ratings after conversations end.
Status: the feedback API below is live. The automatic post-conversation rating prompt in the widget and the Insights dashboard readout are not yet active — until they are, submit ratings via the API (for example from your own UI).
How the Rating Prompt Will Work
When enabled (enableCsat on the chatbot), the widget shows a 5-star
rating prompt after a conversation ends:
- Stars 4-5: rating submitted immediately
- Stars 1-3: an optional comment textarea appears
- Dismiss button to skip
API
Submit feedback programmatically — this works today:
POST /api/public/feedback
Content-Type: application/json
{
"chatbotId": "cmf9n7u1c...",
"sessionId": "rkt_abc123...",
"rating": 4,
"content": "Great help with my order!",
"type": "csat"
}Rating must be between 1 and 5. type defaults to "csat".
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