Frequently Asked Questions

General Questions

What is RocketFlow?

RocketFlow is an AI-powered chatbot platform that uses advanced RAG (Retrieval-Augmented Generation) technology to provide intelligent customer support, lead generation, and workflow automation for businesses.

How does RAG technology work?

RAG (Retrieval-Augmented Generation) combines the power of large language models with real-time information retrieval:

Retrieval: The system searches through your knowledge base for relevant information
Augmentation: Retrieved information is processed and contextualized
Generation: The AI generates responses using both its base knowledge and your specific content

This ensures accurate, context-aware responses based on your actual business information.

What makes RocketFlow different from other chatbots?

RAG-Powered: Uses your actual content for accurate responses
Easy Integration: Works with any website or platform
Enterprise Features: Analytics, security, and workflow automation
No-Code Setup: Get started in minutes without technical expertise
Multi-Channel: Web, mobile, and API integrations

Getting Started

How quickly can I get started?

You can have a basic chatbot running in under 10 minutes:

Create account (2 minutes)
Create chatbot (2 minutes)
Add content sources (3 minutes)
Copy embed code to website (3 minutes)

Do I need technical knowledge to use RocketFlow?

No! RocketFlow is designed for non-technical users. The dashboard provides a simple interface for:

Creating and customizing chatbots
Adding content sources
Monitoring performance
Managing settings

What types of content can I use to train my chatbot?

Website URLs: Automatically crawl and index your website
Documents: PDF, Word, text files
Knowledge Bases: Connect to existing documentation
Manual Content: Add custom Q&A pairs
APIs: Connect to external data sources

Pricing and Plans

Is there a free trial?

Yes — every new account starts with a 7-day free trial. No credit card required to try RocketFlow out.

What plans are available?

Starter — $9/month: unlimited AI chat messages, unlimited chatbots, unlimited website integrations, custom appearance, email support, up to 3,000 words of training data
Pro — $49/month: everything in Starter plus advanced RAG tools, multi-site integration, priority email support, and up to 40,000 words of training data
Enterprise: coming soon — contact us for early access

How does billing work?

Monthly Plans: Billed monthly in advance via Stripe
No Setup Fees: No hidden costs or setup charges
Cancel Anytime: No long-term contracts

Can I change plans anytime?

Yes! You can upgrade or downgrade your plan at any time from the dashboard.

Integration and Setup

Which platforms does RocketFlow support?

RocketFlow works with virtually any platform:

Web Frameworks:

React, Vue.js, Angular
Next.js, Nuxt.js
WordPress, Webflow, Squarespace
Custom HTML/JavaScript

Mobile:

React Native
Flutter
Native iOS/Android

E-commerce:

Shopify, WooCommerce
Magento, BigCommerce

Do I need to install anything on my website?

For most platforms, you only need to add a simple script tag (copy it with your chatbot ID pre-filled from Dashboard → your chatbot → Embed):

<script type="module" data-chat-id="your-chatbot-id"
        src="https://widget.getrocketflow.io/rkt-chat-loader.js"></script>

The same script tag works in React, Vue, and every other framework — no SDK required.

Can I customize the appearance?

Yes! You can customize:

Colors and branding
Chatbot avatar and name
Welcome message
Response style and personality
Widget position and size

Technical Questions

Is my data secure?

We take security seriously:

Encryption: All traffic is encrypted in transit (HTTPS everywhere)
API keys: Stored only as SHA-256 hashes, never in plain text
Domain restrictions: Chatbots can be locked to your own domains

Where is my data stored?

Your data is stored with managed cloud providers (Vercel, PostgreSQL, Convex, and Upstash) with automatic backups. You can check live platform health anytime at status.getrocketflow.io.

Can I export my data?

Yes! You can export:

Chatbot configurations
Conversation history
Analytics data
Knowledge base content

What happens if RocketFlow goes down?

We monitor all services continuously — check status.getrocketflow.io for live status. If your widget can't reach us, it fails gracefully without breaking your website.

Performance and Limits

How many conversations can my chatbot handle?

All plans include unlimited AI chat messages. Plans differ in how much training data your chatbots can use: 3,000 words on Starter, 40,000 words on Pro. Individual chat sessions are rate-limited (configurable per chatbot) to prevent abuse.

How fast are the responses?

Typical response times:

Simple queries: < 1 second
Complex queries: 1-3 seconds
With external APIs: 2-5 seconds

Can I use multiple chatbots?

Yes! You can create multiple chatbots for:

Different departments
Different languages
Different use cases
A/B testing

Analytics and Monitoring

What analytics are available?

Conversation metrics: Total chats, messages, response times
User behavior: Most asked questions, user satisfaction
Performance: Response accuracy, error rates
Business metrics: Lead generation, conversion rates

Can I integrate with other analytics tools?

Yes! RocketFlow has a built-in analytics dashboard, and you can push events to external systems via webhooks. Zapier and other one-click analytics integrations are on the roadmap.

How do I measure chatbot success?

Key metrics to track:

Engagement: Conversation completion rate
Satisfaction: User ratings and feedback
Efficiency: Reduced support tickets
Business Impact: Lead generation, sales

Support and Training

What support is available?

Documentation: Comprehensive guides at getrocketflow.io/docs
Email Support: support@getrocketflow.io (priority on Pro)
Live Chat: Available in your dashboard

Troubleshooting

My chatbot isn't responding correctly. What should I do?

Check Training: Ensure your content sources are properly configured
Review Content: Make sure information is accurate and up-to-date
Test Queries: Try different ways of asking the same question
Contact Support: We can help optimize your chatbot

Common solutions:

Check Chatbot ID: Verify it's correct in the embed code
Clear Cache: Refresh your website cache
Check Console: Look for JavaScript errors
Test Different Browser: Try incognito mode

Check Documentation: getrocketflow.io/docs
Contact Support: support@getrocketflow.io
Live Chat: Available in your dashboard

FAQ

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