Frequently Asked Questions

General Questions

What is RocketFlow?

RocketFlow is an AI-powered chatbot platform that uses advanced RAG (Retrieval-Augmented Generation) technology to provide intelligent customer support, lead generation, and workflow automation for businesses.

How does RAG technology work?

RAG (Retrieval-Augmented Generation) combines the power of large language models with real-time information retrieval:

1. Retrieval: The system searches through your knowledge base for relevant information
2. Augmentation: Retrieved information is processed and contextualized
3. Generation: The AI generates responses using both its base knowledge and your specific content

This ensures accurate, context-aware responses based on your actual business information.

What makes RocketFlow different from other chatbots?

• RAG-Powered: Uses your actual content for accurate responses
• Easy Integration: Works with any website or platform
• Enterprise Features: Analytics, security, and workflow automation
• No-Code Setup: Get started in minutes without technical expertise
• Multi-Channel: Web, mobile, and API integrations

Getting Started

How quickly can I get started?

You can have a basic chatbot running in under 10 minutes:

1. Create account (2 minutes)
2. Create chatbot (2 minutes)
3. Add content sources (3 minutes)
4. Copy embed code to website (3 minutes)

Do I need technical knowledge to use RocketFlow?

No! RocketFlow is designed for non-technical users. The dashboard provides a simple interface for:

• Creating and customizing chatbots
• Adding content sources
• Monitoring performance
• Managing settings

What types of content can I use to train my chatbot?

• Website URLs: Automatically crawl and index your website
• Documents: PDF, Word, text files
• Knowledge Bases: Connect to existing documentation
• Manual Content: Add custom Q&A pairs
• APIs: Connect to external data sources

Pricing and Plans

What's included in the free plan?

The free plan includes:

• 1 chatbot
• 1,000 conversations per month
• Basic customization
• Standard support
• Basic analytics

How does billing work?

• Monthly Plans: Billed monthly in advance
• Usage-Based: Additional conversations charged per 1,000
• No Setup Fees: No hidden costs or setup charges
• Cancel Anytime: No long-term contracts

Can I change plans anytime?

Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and billing is prorated.

Integration and Setup

Which platforms does RocketFlow support?

RocketFlow works with virtually any platform:

Web Frameworks:

• React, Vue.js, Angular
• Next.js, Nuxt.js
• WordPress, Webflow, Squarespace
• Custom HTML/JavaScript

Mobile:

• React Native
• Flutter
• Native iOS/Android

E-commerce:

• Shopify, WooCommerce
• Magento, BigCommerce

Do I need to install anything on my website?

For most platforms, you only need to add a simple script tag:

<script src="https://cdn.getrocketflow.io/widget.js" 
        data-chatbot-id="your-chatbot-id">
</script>

For React, Vue, and other frameworks, you can use our official SDKs.

Can I customize the appearance?

Yes! You can customize:

• Colors and branding
• Chatbot avatar and name
• Welcome message
• Response style and personality
• Widget position and size

Technical Questions

Is my data secure?

Absolutely. We take security seriously:

• Encryption: All data encrypted in transit and at rest
• Compliance: SOC 2 Type II certified
• Privacy: GDPR and CCPA compliant
• Infrastructure: Enterprise-grade AWS hosting
• Access Control: Role-based permissions

Where is my data stored?

Your data is stored in secure AWS data centers with:

• Multiple geographic regions
• Automatic backups
• 99.9% uptime SLA
• Regular security audits

Can I export my data?

Yes! You can export:

• Chatbot configurations
• Conversation history
• Analytics data
• Knowledge base content

What happens if RocketFlow goes down?

We maintain 99.9% uptime with:

• Redundant infrastructure
• Automatic failover
• Real-time monitoring
• Status page updates

Performance and Limits

How many conversations can my chatbot handle?

This depends on your plan:

• Free: 1,000 conversations/month
• Pro: 10,000 conversations/month
• Enterprise: 100,000+ conversations/month

Additional conversations can be purchased as needed.

How fast are the responses?

Typical response times:

• Simple queries: < 1 second
• Complex queries: 1-3 seconds
• With external APIs: 2-5 seconds

Can I use multiple chatbots?

Yes! You can create multiple chatbots for:

• Different departments
• Different languages
• Different use cases
• A/B testing

Analytics and Monitoring

What analytics are available?

• Conversation metrics: Total chats, messages, response times
• User behavior: Most asked questions, user satisfaction
• Performance: Response accuracy, error rates
• Business metrics: Lead generation, conversion rates

Can I integrate with other analytics tools?

Yes! RocketFlow integrates with:

• Google Analytics
• Mixpanel
• Amplitude
• Custom webhooks
• Zapier

How do I measure chatbot success?

Key metrics to track:

• Engagement: Conversation completion rate
• Satisfaction: User ratings and feedback
• Efficiency: Reduced support tickets
• Business Impact: Lead generation, sales

Support and Training

What support is available?

• Documentation: Comprehensive guides and tutorials
• Email Support: Response within 24 hours
• Live Chat: Available in your dashboard
• Video Tutorials: Step-by-step guides
• Community Forum: Connect with other users

Do you offer training?

Yes! We provide:

• Onboarding Sessions: Get started with best practices
• Custom Training: Tailored to your use case
• Webinars: Regular training sessions
• Documentation: Self-service resources

Can I get custom development?

For enterprise customers, we offer:

• Custom integrations
• White-label solutions
• Advanced features
• Dedicated support

Troubleshooting

My chatbot isn't responding correctly. What should I do?

1. Check Training: Ensure your content sources are properly configured
2. Review Content: Make sure information is accurate and up-to-date
3. Test Queries: Try different ways of asking the same question
4. Contact Support: We can help optimize your chatbot

The widget isn't appearing on my website. Help!

Common solutions:

1. Check Chatbot ID: Verify it's correct in the embed code
2. Clear Cache: Refresh your website cache
3. Check Console: Look for JavaScript errors
4. Test Different Browser: Try incognito mode

Can I get a refund?

We offer a 30-day money-back guarantee for all paid plans. Contact support to request a refund.

Advanced Features

Can I create custom workflows?

Yes! Enterprise plans include:

• Custom API integrations
• Workflow automation
• Advanced routing
• Custom triggers

Do you offer white-label solutions?

Yes! Enterprise customers can:

• Remove RocketFlow branding
• Use custom domains
• Integrate with existing systems
• Customize the entire experience

Can I use my own AI model?

Enterprise customers can integrate with:

• OpenAI GPT models
• Anthropic Claude
• Google PaLM
• Custom models via API

Still Have Questions?

• Check Documentation: docs.getrocketflow.io
• Contact Support: support@getrocketflow.io
• Live Chat: Available in your dashboard
• Community: Join our Discord server