WhatsApp Integration

Let your chatbot respond to WhatsApp messages. Each customer connects their own WhatsApp Business number.

Prerequisites

A Meta Business Account
A Meta Developer App with the WhatsApp product added
A phone number registered for WhatsApp Business
Business verification completed (2-7 days)

Setup

Go to Integrations > WhatsApp in the RKT dashboard
Enter your credentials:

Field	Where to find it
Access Token	Meta Business Suite > System Users > Generate Token
App Secret	Meta Developer Dashboard > App Settings > Basic
Phone Number ID	WhatsApp > API Setup > Phone Number ID
Verify Token	Choose any string (you'll use the same in Meta)

Click Connect

Webhook Configuration

After connecting, set up the webhook in Meta:

Go to your Meta App Dashboard
Navigate to WhatsApp > Configuration
Set the webhook URL:

https://app.getrocketflow.io/api/webhooks/whatsapp

Enter your Verify Token (same string from step 2)
Subscribe to these webhook fields: messages, message_template_status_update

How It Works

User sends WhatsApp message
  → Meta webhook → /api/webhooks/whatsapp
  → RKT looks up chatbot by phone_number_id
  → AI generates response using your chatbot's knowledge base
  → Reply sent back to WhatsApp
  → Conversation visible in RKT inbox

Message Types Supported

Text messages (up to 4,096 characters)
Interactive buttons (max 3)
Reply to specific messages

24-Hour Session Window

WhatsApp requires approved message templates to initiate conversations outside a 24-hour window. Within the window (after the user messages you), your chatbot can reply freely.

Pricing

WhatsApp charges per conversation. See Meta's pricing for current rates. RKT does not add any additional charges.

WhatsApp

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